American Management Association (www.amanet.org) is a world leader in talent development, advancing the skills of individuals to drive business success. AMA supports the goals of individuals and organizations through a complete range of products and services, including classroom and virtual seminars, webcasts, webinars, podcasts, conferences, corporate and government solutions, business books and research.
AMA is expanding its Telesales office in Saranac Lake and is seeking an additional (4) full time Account Managers to support the growth in our US business. Account Managers are responsible for selling new services to existing accounts, obtaining new sales through customer referrals, reactivating dormant customers and establishing new accounts via telephone and email from inquiries. Existing book of business is provided by AMA, some prospecting required. Full time, competitive salary and comprehensive benefit package available immediately upon employment start date.
Achieve stated monthly, quarterly and annual revenue targets on delivered and paid activity and annual appointment set criteria.
Initiate sales contacts and relationship building telephone calls to targeted prospect companies and dormant client/customer segments to build loyalty and generate future revenue.
Create client/customer contact plans based on the preferred medium as well as the frequency of contact.
Increase client/customer database and penetrate dormant accounts by actively seeking referrals and prospecting to generate additional revenue.
Identify key individuals to build relationships for the purpose of developing and managing accounts.
Execute corporate marketing strategies implementing various lead-based sales campaigns for new business acquisition, customer retention and account development.
Actively maintain and grow individual and company relationships by providing exceptional customer service and developing additional sales opportunities.
Conduct training needs assessments with clients/customers, research available options and recommend appropriate training solutions.
Support and actively participate in a sales integration strategy incorporating a multi-level account structure.
Identify, qualify and direct client/customer needs through appropriate sales channels.
Document critical client/customer information to provide sales and marketing intelligence that can be leveraged at senior management levels.
Maintain comprehensive product and technical knowledge using all available resources.
Utilize various computer based systems and telecommunications technology daily to maintain relationships with client/customers and accounts.
Plan and organize daily work schedules to effectively manage leads and accounts - Contribute positively to sales team efforts by achieving related results.
Other related duties.
An EEO/AA Employer, M/F/Individuals with Disabilities/Veterans - an ADA compliance organization