American Management Association Intl.

  • Customer Service Coordinator

    Location US-CA-San Francisco
    Posted Date 3 weeks ago(6/26/2018 2:02 PM)
    Job ID
    2018-1705
    # Positions
    1
    Category
    Management Centers - Customer Service
  • Overview

    American Management Association (www.amanet.org) is a world leader in talent development, advancing the skills of individuals to drive business success. AMA’s approach to improving performance combines experiential learning—learning through doing—with opportunities for ongoing professional growth at every step of one’s career journey. AMA supports the goals of individuals and organizations through a complete range of products and services, including classroom and virtual seminars, webcasts, webinars, podcasts, corporate and government solutions, and research. Organizations worldwide, including the majority of the Fortune 500, turn to AMA as their trusted partner in professional development and draw upon its experience to enhance skills, abilities and knowledge with noticeable results from day one. 

     

    AMA is looking for a Customer Service Representative who will act as key in-Center customer interface. Support a pleasant, professional atmosphere and environment while providing  a level of service and support for seminar registrants, faculty, customers and guests.

    Responsibilities

    Customer Service

    • Pleasantly greet customers and address customer inquiries.
    • Gather and disseminate city/center information about the services, events and venues in the surrounding areas as well as provide directions.
    • Support customers administrative needs, such as receiving faxes, phone calls, making personal copies, and accessing the wireless network.
    • Maintain and update the messaging system.
    • Act as liaison between customers, faculty, appropriate center staff and customer care and other AMA internal departments.

     

    Administrative

    • Accurately prepare registration desk and seminar registration material (faculty welcome packages, registrant badges and profile forms) as scheduled.
    • Conduct pre-meeting e-mails or calls.
    • Check-in seminar registrants and faculty.
    • Provide general information regarding AMA's seminars, Executive Conference Center meeting services in addition to other AMA products and services.
    • Receive, record, and process customer registration fees for walk-in registrants.
    • Prepare weekly registration reports (no show vs. expected attendance).
    • Process faculty check-out to ensure AMA materials are returned and CEU hours are met so that payment may be approved for Speaker/Leaders.
    • Collect all necessary customer seminar closeout material at the conclusion of the seminar and conduct preliminary evaluation assessment and notify managers of low raters.
    • Organize and maintain all materials, manuals and supplies at customer service and registration desk.
    • Provide necessary training on all customer service operating systems.
    • Attend and participate in all company meetings as needed.
    • Maintain incoming and center library of seminar videos  and power point presentations.
    • Assist Center Managers and all center team members with other related duties as needed.
    • Participate energetically and enthusiastically in a team environment.
    • Other duties as assigned.

    Qualifications

    • Associates Degree preferred.
    • 3+ years customer service experience preferred.
    • 1+ year’s hospitality or retail sales experience preferred.
    • Professional appearance and aptitude required.
    • Excellent telephone, interpersonal and communication skills (both verbal and written) required.
    • Effective and smooth multi-tasking skills, such as: Must be able to handle 5 lines with high call volumes while simultaneously interacting with the public (face to face).
    • Ability to work well under pressure and in a team environment.
    • Overtime required.
    • Start and end time of each work day may vary.
    • Computer Skills: POS system, MS Word, MS Excel, MS Power Point, MS Outlook, Lotus Notes.

     

     

    An EEO/AA Employer, M/F/Individuals with Disabilities/Veterans - An ADA compliance organization.

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