American Management Association Intl.

  • Project Coordinator I

    Location US-NY-Saranac Lake
    Posted Date 2 weeks ago(7/3/2018 2:23 PM)
    Job ID
    2018-1706
    # Positions
    1
    Category
    Administrative/Clerical - Other
  • Overview

    American Management Association (www.amanet.org) is a world leader in talent development, advancing the skills of individuals to drive business success. AMA’s approach to improving performance combines experiential learning—learning through doing—with opportunities for ongoing professional growth at every step of one’s career journey. AMA supports the goals of individuals and organizations through a complete range of products and services, including classroom and virtual seminars, webcasts, webinars, podcasts, conferences, corporate and government solutions, business books and research. Organizations worldwide, including the majority of the Fortune 500, turn to AMA as their trusted partner in professional development and draw upon its experience to enhance skills, abilities and knowledge with noticeable results from day one.

    The AMA Project Coordinator serves a vital role on the Service & Logistics team, providing logistics, support and coordination on all aspects of seminar deliveries. The PC proactively works to make a difference for the customer and the company. S/he builds cohesive partnerships with various AMA departments, effectively responds to client needs, and takes responsibility for customer satisfaction by ensuring effective coordination of all aspects of program delivery. This position requires exceptional organization, communication and follow-through skills; a positive and proactive attitude; a strong commitment to quality with a keen eye for detail; and outstanding customer service mindset and skills.

    Responsibilities

    General Responsibilities

    • Schedule and confirm faculty for seminars based on fit, qualifications, location, ratings and utilization as well as faculty audits for new and existing faculty.
    • Handle faculty cancellations, changes reschedules, substitutes, and after-hours emergency situations.
    • Update systems with faculty assignments.
    • Monitor seminar schedules for additions, cancellations, and changes; reschedule and reconfirm faculty as needed.
    • Review faculty receipts and approve reimbursements.
    • Participate in User Acceptance Testing of IT systems upgrades and enhancements.
    • Other duties and projects as assigned.

     

    Public Focus

    • Identify faculty who are prep candidates for new seminars, based on current seminar knowledge, ratings and experience.

     

    Onsite Focus

    • Complete contract for onsite deliveries and send to client for signature; follow-up as needed with client and/or sales rep to ensure completion.
    • Coordinate and schedule Pre-Training Analysis calls between required parties; create agendas, course outlines, faculty bios, etc. as needed for meeting.
    • Coordinate with sales reps, Learning Solutions Managers, Learning Technologies and MMML teams as needed to ensure successful planning and preparation of all onsite deliveries.
    • Collaborate with Learning Solution Managers to monitor and address quality ratings.
    • Coordinate, provide and respond to client requests for completion of vendor forms.
    • Prepare and ensure accuracy of client invoices based on contract terms and requirements.
    • Process Continuing Education Units and Certificates for onsite sessions.
    • Process seminar evaluations and reports for onsite sessions that use paper-based evaluation documents.

     

    Qualifications

    • 2 years’ business experience in a sales, hospitality or customer service environment.
    • High school diploma required; BA/BS preferred.
    • Ability to successfully support 1.5+ million from various revenue streams.
    • Organized self-starter and motivated learner.
    • Strong attention to detail.
    • Excellent customer service skills with dedication to exceeding the needs of customers.
    • Strong verbal and written interpersonal skills.
    • Ability to function under pressure in a fast-paced, team-oriented environment.
    • Ability to work in a deadline-driven environment, handling multiple tasks while maintaining quality.
    • Proficient with technology and MS Office (Word, Excel, PowerPoint).
    • Ability to master a variety of software systems and databases.
    • Must be able and willing to work additional hours in accordance with business needs.

     

    An EEO/AA Employer, M/F/Individuals with Disabilities/Veterans- an ADA compliance organization.

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